Product walkthrough
How TextToOrder works for a coffee shop.
Customers text normal coffee orders. The system confirms details, pricing, pickup timing, and payment. Your team keeps operating around Square.
1x Iced Latte, oat milk
1x Iced Latte, almond milk, 2 extra shots
Reply 1 to confirm, 2 to edit, 9 to cancel.
Three-step workflow
TTO keeps the conversation simple and the rules deterministic.
Customer texts naturally
For example: 16oz oat latte and a cold brew.
TTO confirms the order
TextToOrder parses the request, clarifies only when needed, quotes the total, and asks for confirmation.
Payment follows the shop workflow
The confirmed order moves through a Square-connected payment and ordering flow your team can operate.
Operational fit
Enough structure for the shop, enough flexibility for regulars.
Menu and modifiers
Map drinks, sizes, milks, flavors, shots, and shop-specific options into the text ordering flow.
Returning regulars
Use saved customer context to make common repeat orders faster without hiding the final quote.
Payment links and card-on-file
First-time customers can pay by secure link; returning customers can use saved-card flows when available.
Staff takeover
When a message needs a human, the system can move toward manual help instead of forcing a bad parse.
Admin visibility
Operators can monitor health, order behavior, payment status, and support surfaces from the admin tools.
Clear boundaries
What this is not
Not a consumer marketplace.
Not a loyalty app replacement.
Not a new POS.
A text ordering layer designed to fit the shop's current workflow.
See the owner overview.
Start with the shop-facing pitch, then decide whether TTO fits your regulars, morning rush, and Square workflow.