Privacy Policy
Last updated: December 17, 2025
1. Information We Collect
When you use our SMS ordering service, we collect:
- Your phone number (required for SMS communication)
- Your name (when you provide it for order pickup)
- Order details and preferences
- Message history related to your orders
2. How We Use Your Information
We use your information solely to:
- Process and fulfill your coffee orders
- Send order confirmations and status updates
- Improve our service based on your preferences
- Contact you about your orders when necessary
3. Information Sharing
We do not sell, trade, or share your personal information with third parties except:
- Payment processors (Square) to complete transactions
- SMS service providers (Twilio) to deliver messages
- When required by law
4. Data Retention
We retain your order history and contact information to provide better service. You can request deletion of your data at any time by contacting us.
5. SMS Communications
By texting our number, you consent to receive SMS messages related to your orders. Message and data rates may apply. You can opt out at any time by replying STOP.
6. Contact Us
If you have questions about this privacy policy or your data, contact us at:
Fathom Coffee
Email: hello@fathomcoffee.com